Terms & Conditions

Booking and Payment:

  • All bookings are subject to availability and confirmation by Transcend Journeys.
  • A deposit or full payment may be required at the time of booking, as specified in your booking confirmation.
  • Payment methods accepted include credit card, bank transfer, or other methods agreed upon.


Cancellation and Refunds:

  • Cancellation policies vary by destination, supplier, and type of service booked.
  • Refunds, if applicable, will be processed according to the cancellation policy outlined at the time of booking.
  • Fees may apply for cancellations made after a certain date or for non-refundable bookings.


Travel Documents:

  • It is the responsibility of the traveler to ensure all required travel documents (e.g., passport, visa, health certificates) are valid and obtained prior to travel.
  • Transcend Journeys is not liable for any delays or expenses incurred due to incomplete or incorrect travel documents.


Health and Safety:

  • Travelers are responsible for assessing their own health and fitness to participate in planned activities and travel itineraries.
  • Any medical conditions or special requirements must be disclosed to Transcend Journeys at the time of booking.


Travel Insurance:

  • We strongly recommend that all travelers purchase comprehensive travel insurance to cover cancellation, medical emergencies, and other unforeseen circumstances.
  • Transcend Journeys can provide information about travel insurance options but does not sell insurance directly.


Responsibility:

  • Transcend Journeys acts as an agent for transportation companies, hotels, and other suppliers providing travel services.
  • We are not responsible for any acts, errors, omissions, or negligence of these suppliers or any third party.


Changes to Itinerary:

  • Transcend Journeys reserves the right to modify itineraries due to unforeseen circumstances or events beyond our control.
  • We will make every effort to provide comparable alternatives and notify travelers of any changes as soon as possible.


Force Majeure:

  • Transcend Journeys shall not be liable for any failure or delay in performance arising from acts beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or strikes.


Privacy and Data Protection:

  • Personal information provided to Transcend Journeys will be used solely for the purpose of booking and managing your travel arrangements.
  • We adhere to strict privacy standards and will not disclose your personal information to third parties except as necessary to fulfill your travel booking.


By booking with Transcend Journeys, you agree to abide by these terms and conditions. Please read them carefully and contact us if you have any questions or require clarification.

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